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Shipping & Returns

Delivery will be made directly after receipt of payment. With standard shipments, the standard delivery time for parcels in Germany is 1-3 working days, and 4-7 working days in Europe. Parcels are shipped by DHL.

The flat shipping rate for deliveries in Germany is € 5 per order, and delivery is free from an order amount of € 230.

Complaints concerning the contents of the shipment need to be reported in writing by the consultant within 7 days from receipt of the goods. The purchased goods (including a copy of the invoice/delivery note) may be returned to us at no charge within 30 days without giving a reason. Returns must be sent to us postage free, complete and unused, and in the original packing. Incomplete returns will not be accepted, and will immediately be sent back to the seller.

Tianshi GmbH reserves the right not to deliver orders, or only deliver part of them, if a consultant fails to discharge their legal obligations to Tianshi GmbH, either partly or in full.

The goods remain the property of Tianshi GmbH until payment is made in full, including future claims from our business association with the consultant. This also includes contingent claims. The consultant may sell the reserved goods in regular business operations, but is not entitled to other disposals, and in particular to security transfers or pledges. The consultant now assigns all claims from the resale of reserved goods to Tianshi GmbH. The consultant is entitled to revoke the claims assigned to Tianshi GmbH. These claims may only be revoked or pledged with the written agreement of Tianshi GmbH.

The payment options are:

  • Payment by credit card
  • Payment by PayPal
  • Payment by direct debit